Payments

We require an initial deposit before analyzing your property for quantities and doing any work on your project. This deposit is applicable towards the balance due on your final invoice. Contact your sales representative to discuss the amount
Before ordering product we require a 50% deposit on the subtotal of your order
Before releasing any items to ship we require the remaining 50% plus any applicable freight and sales tax
Freight, sales tax and installation are not included in the price of any line item on a proposal. If these items are on a proposal, they will show up as a separate line item

Freight

Freight values given before time of order are estimates only and are subject to change
Actual freight amount is determined once the product is ready and added to the final invoice for the order. This avoids overestimating freight costs and intended to keep as much money in our customer’s pockets as possible
Freight arrival date cannot be determined exactly due to many contributing factors. Consider all times and dates associated with freight to be approximate
Freight drivers do not unload product. You or your installers are responsible for unloading product at delivery

Production schedules can change at any moment, due to the manufacturers. Any estimated ready dates are based on our best current knowledge provided by the manufacturer
Do not schedule any work crews based on production estimates. Only schedule work crews based on verbal communication with Roadrunner Furnishings shipping department and an appointment with a freight carrier